{"id":427603,"date":"2023-03-27T10:39:16","date_gmt":"2023-03-27T09:39:16","guid":{"rendered":"http:\/\/localhost\/thewatchregister\/?page_id=619"},"modified":"2026-05-27T09:32:50","modified_gmt":"2026-05-27T08:32:50","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.thewatchregister.com\/fr\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"block spacer padding_bottom_large padding_top_large\"><\/div>\n\n\n\n\n\n<section id=\"block_011a23e337052961f28983187f7b06cb\" class=\"block faq_wrapper margin_top_large\">\n\t\t\t<h3 class=\"text_medium col_copy-grey faq_group_heading no_padding\">Searching the database<\/h3>\n\t\n\t<ul uk-accordion>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How can I search your database?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>You can request a one-off check using the <a href=\"https:\/\/www.thewatchregister.com\/fr\/search\/\">search form<\/a> on our website. Lists of watches can be searched using the <a href=\"https:\/\/www.thewatchregister.com\/fr\/my-account\/bulk-upload\/\">Bulk Upload<\/a> function. Alternatively, you can submit searches via WhatsApp\/SMS after purchasing a &#8216;Text or Web&#8217; <a href=\"https:\/\/www.thewatchregister.com\/fr\/search-credit-bundles\/\">credit bundle<\/a>. See texting instructions <a href=\"https:\/\/www.thewatchregister.com\/fr\/my-account\/texting\/\">here<\/a>.<\/p>\n<p>We offer API integration for larger businesses, please <a href=\"https:\/\/www.thewatchregister.com\/fr\/contact-us\/\">contact us<\/a> for more information.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How much does a search cost? Are there discounts for bulk?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>A one-off search costs \u00a316 \/ \u20ac19 \/ $22. Users searching in bulk receive discounted rates from as little as \u00a32.00 \/ \u20ac2.40 \/ $2.70 per watch. These prices exclude VAT.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How quickly do I get the results of a search?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p><span style=\"font-weight: 400;\">All database checks are processed instantly. Your enquiry may be Referred to an expert on our team for further examination in order to ensure an accurate result. If that is the case then we will contact you if we require more information on the watch, and we will confirm the conclusive result of your serial number check as soon as possible.<\/span><\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How do you send me the results of my search?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>We provide you with a PDF Certificate for the watch if all our checks are clear. The Watch Register Certificate proves you have checked the most comprehensive theft database available for watches and demonstrates a good faith transaction. You will receive an email or WhatsApp\/SMS notification with a link to download the Certificate via your web account. If there is a match for a lost or stolen watch on our database then we will contact you.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What does a &#8216;No Match&#8217; Certificate mean?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>No Match means that the watch serial number you have searched has not been reported to us as lost or stolen.<\/p>\n<p>Please note that not every loss or theft is reported, therefore to ensure the best protection you should also check the credentials of your seller, the ownership history and the authenticity of the watch. An invoice should be kept for every purchase.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How long is the Certificate valid for?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>The Certificate confirms the search result on the date of issue. We recommend another database search is carried out at the point of future sale to obtain an up-to-date result.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Do I need to search watches with box and papers?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Yes. Every pre-owned watch should be checked against the database before purchase. One third of the stolen watches we locate are offered with box and papers. These are often stolen with the watch, e.g. by means of fraud or during shipment. Buyers should also be aware of the risk of fake paperwork.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Will you tell me if the watch is authentic?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Our database includes serial numbers used on fake watches. We will notify you if the serial number you are searching is associated with counterfeits. It is then your responsibility to check the authenticity of the watch in question. We cannot give a definitive judgment on watch authenticity as we do not physically inspect watches.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What are your sources of lost and stolen watch data?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>We receive our data from police forces, insurance companies and theft victims globally who report lost and stolen watches to us. We work closely with police forces in watch crime hotspots such as the Metropolitan Police in London, New York Police Department and Hong Kong Police. Through our parent company the <a href=\"https:\/\/www.artloss.com\/\">Art Loss Register<\/a>, we have developed relationships with law enforcement agencies, insurance companies and industry partners globally over 35 years. The trust we have built with these key organisations gives us access to historic loss records as well as current thefts. Our database also includes stolen watch data from the jewellery anti-crime scheme <a href=\"https:\/\/www.thmarch.co.uk\/commercial\/safergems\/\">SaferGems<\/a>.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Do you have international coverage?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Yes. We operate internationally which is essential as watches quickly move across borders. Our service is used by the leading global auction houses as well as dealerships, pawnbrokers and collectors around the world.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Does your database include the Rolex lost and stolen register?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>The Rolex lost and stolen register is not shared with any external parties. The Watch Register database includes much of the same data as that held by Rolex, as well as other stolen watches which have not been reported to Rolex. A search against The Watch Register database is the most reliable theft check available to traders and collectors.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What happens in the event of a &#8216;match&#8217;?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>If a serial number you searched matches one on our database our team will contact you. We will request that you a) hold the watch securely if it is in your possession and it is safe for you to do so, and b) provide us with the contact details of your seller, which you have agreed to do under our <a href=\"https:\/\/www.thewatchregister.com\/fr\/searches-terms-and-conditions\/\">T&amp;Cs of Search<\/a>. Our specialist recoveries team will handle the next steps, by liaising with the party that reported the loss and your seller in order to resolve the matter.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">I have been given one of your Certificates with a watch I&#8217;m looking to buy. Does this protect me?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>You should always conduct your own search on the day of your purchase or ask the seller you are buying from to do so. This is important to ensure an up-to-date result, as the status of the watch may have changed since the previous Certificate was issued.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t<\/ul>\n<\/section>\n\n\n\n\n\n<section id=\"block_10435c9fff3c9cde3873d26ff42951f0\" class=\"block faq_wrapper margin_top_large\">\n\t\t\t<h3 class=\"text_medium col_copy-grey faq_group_heading no_padding\">Registering a loss<\/h3>\n\t\n\t<ul uk-accordion>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How do I report a loss or theft to you?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>To report a watch, fill out the <a href=\"https:\/\/www.thewatchregister.com\/fr\/register-loss\/\">Loss Registration form<\/a> on our website here. If you are looking to register a large loss of 10 watches or more, please contact us.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How much does a watch registration cost?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>We charge a one-off admin fee of \u00a315 \/ \u20ac18 \/ $20 per watch to review your registration. These prices exclude VAT. Your registration request will be vetted by our team and the watch will be added to our database if proof of loss and a unique serial number is provided. After that we only charge a finder\u2019s fee if your watch is located by us and successfully recovered (see Location Fee and Recovery Fee below), i.e. we work on a no win no fee basis.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What information do you require from me to register a lost or stolen watch on the database?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Firstly, we must have the serial number of the watch and\/or a personal inscription which allows the watch to be uniquely identified. Secondly, we require proof of loss in the form of a crime reference number and\/or an insurance claim. Additionally, please provide a copy of all documentation proving your ownership.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What if I can&#8217;t find the unique serial number of my watch?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Check the purchase or servicing receipt for your watch, or contact the store\/person that you purchased the watch from to ask if they have the serial number. If you have sent the watch for servicing then the manufacturer may have a record of the serial number.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What if I don&#8217;t have a crime reference number or an insurance claim number?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Please contact us on +44 207 841 5781 to discuss your claim.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">I have just reported my theft to the police and am waiting for my crime reference number. Can I register already?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Yes. If the watch was stolen (not lost), report the watch to us immediately via our <a href=\"https:\/\/www.thewatchregister.com\/fr\/register-loss\/\">Loss Registration form<\/a>, then send us the crime reference number by email as soon as you receive it. Watches can be re-sold within hours of the theft, so it is vital that you report your loss to us without delay. This will enable us to identify your watch at the earliest possible opportunity.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Can I register any brand of watch?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Yes. You can register any brand of watch as long as it has a unique serial number or personal inscription.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Can I register a loss from a long time ago?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>Watches should be registered with us as soon as possible after the loss, but if you have just heard of us you can still register it today via our <a href=\"https:\/\/www.thewatchregister.com\/fr\/register-loss\/\">Loss Registration form<\/a>.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">How do you go about finding my watch?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>We carry out extensive checks on the international pre-owned market, so there is a very good chance that we will locate your watch. We check over 250,000 watches on the pre-owned market each year and we locate 5 lost and stolen watches per day. We find watches when they are offered for sale on specialist watch trading platforms, or to dealers, pawnbrokers, auction houses and private individuals. At the point of transaction the serial number is checked against our database. At that moment we know the location of the watch and our specialist recoveries team make immediate attempts to secure it so that it can be returned to you, the rightful owner.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">If you find my watch, will you notify me?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>If we find your watch our specialist recoveries team will contact you directly to tell you the news. We will liaise with you on the next steps and offer you our assistance and expertise in the recovery process if required.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">What is the &#8216;Location Fee&#8217; and &#8216;Recovery Fee&#8217;?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>We work on a no win no fee basis. That means that you only pay a fee if we locate your watch and it is successfully returned to you or a financial settlement secured for your benefit.<\/p>\n<p>When we locate your watch, we offer you two options: 1) You appoint us to represent you in the recovery process and our specialist team handles the recovery of the watch. We will put forward a claim on your behalf and liaise with all relevant parties to secure the best possible result for you. For this option, we charge a Recovery Fee of 20% of the ultimate net benefit to you, which is only payable in the event of a successful recovery. 2)\u00a0We put you in touch with the current holder and you recover the watch yourself or with the help of the police. For this option, we charge a Location Fee of 5% of the ultimate net benefit to you, which is only payable in the event of a successful recovery.<\/p>\n<p>The ultimate net benefit is calculated on the current market value of the watch. We charge only one fee &#8211; either Location Fee or Recovery Fee &#8211; not both.<\/p>\n<p>Please see our <a href=\"https:\/\/www.thewatchregister.com\/fr\/terms-and-conditions\/loss-registrations\/\">T&amp;Cs of Registration here<\/a>.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Do you charge a fee if I find my watch myself or if it is recovered by the police?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>No. We only charge a fee if we find your watch. If you find the watch yourself or recover it with the help of the police, you just need to contact us to let us know and we will update our database.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t\t\t\n    <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"faq_qanda_li padding_bottom_small\">\n        <a class=\"uk-accordion-title\" href=\"#\">\n\t\t\t<h4 itemprop=\"name\" class=\"faq_question col_charcoal text_medium\">Can I register my ownership of a watch (pre-loss)?<\/h4>\n\t\t<\/a>\n        <div class=\"uk-accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t<div itemprop=\"text\">\n\t\t\t\t<p class=\"text_medium\"><p>This is not a service that we currently offer. You should keep a record of your serial number and photos of your watch, paperwork and receipt so that if you do suffer a loss you can quickly send us this information to enable a recovery.<\/p>\n<\/p>\n\t\t\t\t<\/div>\n\t\t<\/div>\n    <\/li>\n\t\t<\/ul>\n<\/section>\n\n\n\n\n\n\n<section id=\"block_75d54fb9edef209fc9b71dcafc41d646\" class=\"block columns_wrapper\">\n\n\t\n\n\n\n\n<div class=\"column_content bground_colour_none padding_top_medium padding_bottom_medium\" style=\"background-color: transparent;\" >\n\t\t\t<div class=\"column_inner_content\">\n\n\t\t\t\t\t<\/div>\n\n<\/div>\n\n\n\n\n\n\n\n<div class=\"column_content bground_colour_none padding_top_medium padding_bottom_medium\" style=\"background-color: transparent;\" >\n\t\t\t<div class=\"column_inner_content\">\n\n\t\t\t\t\t<\/div>\n\n<\/div>\n\n\n\n<\/section>\n\n\n\n\n\n\n\n<div class=\"block spacer padding_bottom_large padding_top_large\"><\/div>\n\n\n\n\n\n<div class=\"block spacer padding_bottom_xlarge padding_top_xlarge\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":21321,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-427603","page","type-page","status-publish","hentry","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>THE WATCH REGISTER - Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"How do you locate stolen watches? 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